After you've placed your order a confirmation will be sent to your email. This email will contain all the information regarding your order. If you spot anything from in your order confirmation, please contact us as soon as possible. To place an order you have to at least 18 or have your parents permission.
All payments are safely handled by PayPal.
We send our packages using standard international mail or DHL Express depending on what option you choose at checkout. Standard delivery is about 2-3 weeks while DHL Express delivers in 2-5 workdays. Feel free to contact us if you have any questions regarding delivery time.
All prices are in USD and without VAT. All residents of the EU are subjected to VAT. We reserve the right to change prices due to changes in wholesale prices, printing errors or price errors in our online store.
5. Return Policy
We have a 30 day return policy. If you want to return your order, feel free to do so within 30 days from delivery, contact us before you return your order. Since all orders in our store are paid using PayPal, you can use their return refund to cover some or the entire return cost.
If you don't collect your order and it's returned to us, we will charge you a "no pick up fee" since our delivery service charges us for this.
Contact our customer service if the products for any reason seem faulty. It's important you contact us as soon as you find any issue.
7. Personal data
Since we're based in the EU we're also obliged to to follow GDPR. Loot Land is responsible for handling your customer data with care. We use your data to administer your order or to handle any other request made by you. We will also use your data for marketing purposes if you've approved this beforehand. Below you'll find more information about your data and what it's used for.
7.1 What data do we collect?
To be able to handle your order we need to store your name, address, phone, email and purchase history. We will store this information for seven years according to Swedish accounting laws.
7.2 Which data is shared?
Below you'll find a detailed account of what data is shared with other companies.
7.2.1 Payment Gateway
When you order from Loot Land we share your name, address, phone number, email and order with PayPal that handles our payments.
7.2.2 Shipping Company
To be able to deliver your order we need to share your name, address, phone numbers and email with the shipping company. Depending on what shipping option you choose, this may be the Swedish Postal Service, Asendia or DHL Express.
If you choose to follow our newsletter we will share your name and email with our service provider, which is Mailchimp.
7.2.4 Customer Reviews
We use Google Customer Reviews and will share your name, email and order ID.
7.3 The right to be forgotten
You have the right to have some of your information deleted, to follow Swedish accounting laws we need to save some information.
7.4 Request our data
You have the right to request all data we have stored about you.
8. Product information
We reserve the right to change any information about our products due to different errors. We can't guarantee that the pictures fully resemble the products since some color differences can occur due to resolution, what screen you're using or picture quality.
10. Force Majeure
We take no responsibility for delays or errors due to circumstances beyond our company, such as fires, wars, laws, trade embargos, work conflicts, strike or similar. We take no responsibility for changes in our products made by the manufacturer. Loot Land is not responsible for any injury or loss caused to and by the customer.
11. Company Information
Loot Land Ltd.